University of Isfahan Urban Economics 2588-4867 10 2 2025 09 23 Indicators and Tools of Smart Security Services for Tourists in Urban Spaces Indicators and Tools of Smart Security Services for Tourists in Urban Spaces 1 18 29549 10.22108/ue.2025.144882.1314 FA Majid Farhadi Uonaki Ph.D. in Tourism; Researcher, Department of Tourism Studies of City, ACECR, Isfahan Branch, Isfahan, Iran Zahed Shafiei Associate Professor, Department of Museum and Tourism, Faculty of Research Excellence in Art and Entrepreneurship, Art University of Isfahan, Isfahan, Iran Journal Article 2025 04 12 In today's digital age, the utilization of advanced technologies and smart solutions plays a pivotal role in ensuring the safety and security of tourists in urban spaces. Achieving this goal requires the development of appropriate indicators and the identification of relevant tools in the field. The present study aims to identify the key indicators and tools associated with smart security services for tourists in urban spaces. In terms of purpose, this research is applied, and from the perspective of data collection type and method, it falls within the realm of qualitative research. To this end, the qualitative content analysis method was employed as semi-structured interviews with experts. The statistical population of the study comprises experts knowledgeable in the subject matter. The findings led to the identification of 15 indicators for the smartification of tourist security services in urban settings, as well as 51 smart tools currently utilized across 19 leading tourist-destination countries. Key indicators identified include: the application of advanced security technologies in tourist-receiving urban areas; empowerment of security personnel in the domain of smart urban tourism; intelligent management of public space security; smartification of urban tourism transportation systems; smart security services in airports; smart security of tourist accommodations; intelligent safety and protection in tourist attractions; smart security information dissemination to tourists in urban areas; and multilayered smart protection of tourists in urban spaces. This study offers a strategic framework for developing urban security policies with a tourism-oriented approach. In today's digital age, the utilization of advanced technologies and smart solutions plays a pivotal role in ensuring the safety and security of tourists in urban spaces. Achieving this goal requires the development of appropriate indicators and the identification of relevant tools in the field. The present study aims to identify the key indicators and tools associated with smart security services for tourists in urban spaces. In terms of purpose, this research is applied, and from the perspective of data collection type and method, it falls within the realm of qualitative research. To this end, the qualitative content analysis method was employed as semi-structured interviews with experts. The statistical population of the study comprises experts knowledgeable in the subject matter. The findings led to the identification of 15 indicators for the smartification of tourist security services in urban settings, as well as 51 smart tools currently utilized across 19 leading tourist-destination countries. Key indicators identified include: the application of advanced security technologies in tourist-receiving urban areas; empowerment of security personnel in the domain of smart urban tourism; intelligent management of public space security; smartification of urban tourism transportation systems; smart security services in airports; smart security of tourist accommodations; intelligent safety and protection in tourist attractions; smart security information dissemination to tourists in urban areas; and multilayered smart protection of tourists in urban spaces. This study offers a strategic framework for developing urban security policies with a tourism-oriented approach. https://ue.ui.ac.ir/article_29549_c5472d64f9a42e446b49dfb840524689.pdf